Bank of America’s Financial Centers are full-service retail banking branches and advisory hubs designed to serve individuals, small businesses, and wealth clients locally with the backing of a major national bank. The Financial Center network supports a “high-tech, high-touch” model: while everyday banking continues to be dominated by digital channels (with over 90% of interactions happening online), the physical centers are increasingly focused on in-person consultations for more complex financial needs and strategies.
The bank has invested billions of dollars in updating and expanding its Financial Center footprint—opening many new locations and renovating many others to create modern, welcoming spaces where clients meet with financial specialists.
In its centers, Bank of America offers the convenience of branch banking alongside access to advisory professionals, allowing clients to handle basic transactions and then meet with specialists for investing, retirement, small business, wealth-management, and other longer-term financial goals.
Services Offered
Here are the key services available at Bank of America Financial Centers:
- Everyday Banking & Transactions: Checking and savings accounts, ATM/deposit services, drive-thru tellers, card services, cashing, ATM deposits.
- Financial‐Solutions Advice: Clients can meet with Financial Solutions Advisors or Wealth Advisors in a branch setting to discuss investments, retirement planning, savings strategies, credit and borrowing, and personalized financial goals.
- Home Loans & Lending: Mortgage origination and servicing, home equity and borrowing options, often with in-branch specialists.
- Small Business & Commercial Services: Business checking, cash-management, lending, advisory services for small and mid-sized businesses available through branch and specialist staff.
- Notary & Specialized In-Branch Services: Some centers offer notary services, centralized small-business banking, video conferencing, and language support (including on-demand ASL interpreters in some centers).
- Digital & Hybrid Support: While in-person centers exist, Bank of America’s emphasis remains on seamless integration with its online and mobile banking platforms. Centers are designed for appointments, specialist meetings, and complex transactions rather than everyday routine only.